We take complaints seriously and aim to resolve them quickly and fairly. PSM Finance Pty Ltd is Credit Representative 527347 of R1 Investments Pty Ltd (ACL 422284), a member of the Australian Financial Complaints Authority (AFCA).
The quickest way to sort things out is usually a direct conversation. You can raise a complaint with Peter directly, or escalate to R1 Investments' (RateOne) complaints officer.
Ground Floor, 700 Springvale Road, Mulgrave VIC 3170
Phone: 1300 788 364 · Mobile: 0404 920 929
If your complaint relates to credit or our services and you're not satisfied with our response, you can refer it — free of charge — to the Australian Financial Complaints Authority (AFCA), the independent external dispute resolution scheme of which R1 Investments is a member.
Online: www.afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
If your complaint is specifically about how we've handled your personal information and you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Online: www.oaic.gov.au/privacy
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001